📄 Sketlix – Return And Refund Policy

This Return & Refund Policy explains how returns and refunds are handled for purchases made on Sketlix. Please read this page carefully before making any purchase.

By completing a purchase on Sketlix, you acknowledge and agree to the terms outlined below.

1. Digital Product Nature (No Physical Returns)

All products sold on Sketlix are digital assets, including but not limited to:

2D characters
2D backgrounds
Illustrations
Creative digital files

Since no physical goods are shipped, returns are not applicable.

Once a digital product is delivered or made accessible for download, it cannot be returned.

2. No-Return Policy

🚫 Sketlix does not accept returns for digital products.

Returns are not possible because:

Digital files cannot be “returned” once accessed
Products can be copied or stored after download
License rights are granted immediately upon purchase

3. Refund Policy Overview

💡 Refunds are NOT guaranteed and are handled on a case-by-case basis.

A refund request may be considered only under specific conditions related to technical failure.

4. Eligible Refund Scenarios

A refund request may be approved only if:

The digital file is corrupted or incomplete
The download link does not work due to a system error
The product received is significantly different from the description

All issues must be verified by the Sketlix support team.

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Change of mind after purchase
Accidental purchase
Incorrect product or category selection
Incorrect license selection (Personal / Commercial / Extended)
Inability to use the product due to lack of skills or software
Successful download of the product
Violation of the License Agreement

6. License Purchases & Refunds

License fees are non-refundable
License acceptance at checkout is final
License upgrades or changes require a new purchase

7. Refund Request Process

If you believe your purchase qualifies for a refund:

Email Sketlix support
Include:
- Order ID
- Product name
- Clear explanation of the issue
Allow time for review and verification

Refund requests without sufficient information may be rejected.

8. Refund Approval & Processing

Approved refunds are issued to the original payment method
Processing time depends on the payment provider
Sketlix is not responsible for delays caused by banks or gateways

9. Abuse Prevention

Sketlix reserves the right to:

Refuse refund requests that appear abusive or fraudulent
Suspend accounts involved in repeated refund claims
Take appropriate action to protect digital assets

10. Policy Updates

This Return & Refund Policy may be updated at any time. The version published on this page is the current and applicable policy.

11. Contact Information

For return or refund-related questions, contact:

Email: sketlix@gmail.com